Refund policy
Shipping & Refund Policy
Order Processing
All orders are processed within 1–3 business days after payment is received. Once your order has been processed and shipped, you will receive a shipping confirmation email.
Worldwide Shipping
We ship worldwide.
Estimated delivery times are typically between 12 and 20 business days, depending on the destination country and local carrier services.
Please note that delivery times are estimates and may vary due to customs inspections, public holidays, weather conditions, high shipping volumes, or other circumstances beyond our control.
Incorrect Address Information
Customers are responsible for providing accurate shipping information. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer.
Returns
We do not accept returns or exchanges for change of mind, incorrect product selection, or any reason unrelated to a product defect or shipping error.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at hamzah1dwairy1@gmail.com.
To process your request, please provide:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the defect, damage, or incorrect item received.
After reviewing and approving your claim, we will issue a full refund to your original payment method.
Refunds
Refunds are only issued for:
- Products that arrive damaged.
- Products that arrive defective.
- Incorrect products received due to our error.
Approved refunds will be processed within 10 business days. Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.
Contact
For any questions regarding your order, shipping, or refunds, please contact:
Email: hamzah1dwairy1@gmail.com